Exercise 3: Lost Luggage

Passenger: (frustrated) Excuse me, I've lost my luggage! I checked it in, but it's not here.

Ground Staff: I'm so sorry to hear that. Can you please provide me with your baggage claim tag and your boarding pass?

Passenger: (rummages through pockets) Here you go. (hands over the claim tag and boarding pass)

Ground Staff: Thank you. Let me check the system. (checks the system) Okay, it says here that your bag was checked in and loaded onto the flight. Can you describe your luggage to me?

Passenger: It's a black suitcase with a red strap. I had a tag with my name and contact info on it.

Ground Staff: Alright, I'll file a report for your missing luggage. We'll do our best to locate it and get it to you as soon as possible. Can you please provide me with your contact information and accommodation details?

Passenger: (provides contact information and accommodation details)

Ground Staff: Great, thank you. We'll contact you as soon as we locate your luggage. In the meantime, you might want to check with the baggage claim area to see if it's been turned in. If we don't locate it within a few days, we'll provide you with a claim form to fill out.

Passenger: Okay, thanks. How long does it usually take to find lost luggage?

Ground Staff: It varies, but we'll do our best to find it within 24-48 hours. We'll keep you updated on the status.

Passenger: Alright, thanks for your help.

Ground Staff: You're welcome! We'll do everything we can to reunite you with your luggage.

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