DEEPA G. SHENOY aspires to work in educational field(as a teacher in a primary school) and overseas especially Canada. See her covering letter and CV.
Dear Friend
I would like to
introduce myself as a management professional / 40 years / 15+ years experience,
worked in leading management positions within Standard Chartered Bank Also
responsible to manage the overall business operations both at the front and
back office, based at Chennai.
I am approaching you to
explore possibility of an association with your organization on full time /
long-term and can render support in the following areas:
- Banking Product Sales
& Business Development
- Customer Excellence
- Banking & Financial
operations
- Secretarial operations
to Senior management
- Banking Consultancy
- Compliance, Audit, KYC
and AML
- Training &
Development
- Migration of Products
(International assignments)
- Quality &
Assurance
- Admin Operations
- Corporate/Executive
Management
- Business Analysis
- Project Management
- Acquisition-Transition-Migration
Management
- Business
Re-engineering
- Process Development
I know that my proven
leadership skills, strong commitment to high ethical & professional
standards, & flexibility in devising proactive responses to changing
socioeconomic / business conditions would allow me to make a significant
contribution in the long run. I would welcome the chance to discuss with you in
greater detail. If you wish to schedule a meeting, please let me know. In the
meantime, please know that I appreciate your time & consideration.
Please find attached my
resume for your perusal. Also note that location is not a constraint for
me.
Best Regards
Deepa G Shenoy
DEEPA G. SHENOY
Mobile:
+91-9710434909 ~ E-Mail: deepagshenoy@yahoo.in
Excellent skills in Banking Product
Sales & Business Development /Customer Excellence / Banking Operations both
front office(BANK)& back office(SOLE BPO) / Banking Consultancy/Training
& Development/Quality & Assurance/Migration of Products (at an
International level) /Financial Operations/Project management/Insurance & Investment
banking/Acquisition-Transition management/Business Analysis/Corporate-Executive
Management ,Systems Integration, seeking
assignments with an organization
of high repute accordingly
Profile
Snapshot
•
A
result oriented professional with 15+ years of rich experience Branch Banking
Operations (both front end & back end), Sales & Business
Development, Client Servicing, Payroll
& Team Management, Business Analysis ,Training & Development, Insurance
& Investment Operations, Financial Operations, Quality & Assurance
& Migration of products (at an International level)
•
Expertise
in designing systems & procedures and contributing towards improved
financial performance, heightened productivity and enhanced internal controls
•
Proficiency
in monitoring various banking operations including FOREX with working
experience of manual & core banking system and maintaining long-term
customer relationships through the provision of high quality service.
•
An
enterprising leader with proven abilities in leading teams towards the
achievement of organisational goals and industry best practices
•
Possess
excellent interpersonal, communication and organisational skills with proven
abilities in training & development, customer relationship management and
planning
Skill Set
•
Formulating
standard operating procedures by studying the requirement, level, activities,
reporting formats, etc.
•
Coordinating
internal, external and regulatory audit / inspections; evaluating internal
control systems / procedures with a view to highlight the shortcomings.
•
Overseeing
overall operational performance of the branch, generating business as per the
management requirements and achieving set targets.
•
Optimizing
use of resources to successfully deliver revenue and operational targets as per
SLA.
•
Achieving
pre-set targets of the branch such as increasing deposits base, Account Opening
as per KYC Guidelines, promoting all fee products.
•
Identifying
and networking with prospective clients in the HNW portfolio, generating
business from existing accounts and achieving profitability and increasing
sales to achieve numbers as well as value and TPP Income targets
•
Creating
and maintaining a healthy & learning environment which ensures creative
& operational development of the employees
Employment
Details
Apr’13 – Till date Capital Press Ltd, 3rd
generation of Nathan & Co
Financial Co-ordinator
Directed,
promoted, and coordinated the operations of the cooperative in a manner that
optimized the
Cooperative’s
market share and savings, improved the cooperative’s
Efficiency,
helped to achieve the cooperative’s mission and goals, and also resulted in
outstanding
Customer
service
Apr’07 – Feb’13: Standard Chartered Bank, Front office
Chennai
Growth Path with Highlights
Apr’07 – Mar’08: Service
Manager- Sales & Service delivery Operations (managing both Bank
& Back office)
•
Knowledge
of all Bank related activities – Locker, ATM Operations, Teller Operations ,
Reconciliation processes, Sales & Service Operations
•
Responsible
for sourcing a good number of Corporate
Salary Accounts
•
Distinguished
efforts towards significantly reducing manual entries and rejections by
ensuring high quality in-flow of Corporate Salaries
•
Enhanced
quality of in-flow on Account Activation by incorporating minor suggestions on
internal process improvements
•
Efficaciously
worked towards managing crisis situations, thus being honoured with Team Award
for living up to the values of the Standard Chartered Group.
•
Key
role in the merger of acquisition/merger of American of Express Bank with
Standard Chartered Bank
•
Offering
Banking consultancy
Apr’08 – Feb’13: Regional Dip-Tester (Cluster Head
responsible for the Retail banking Sales & Service Operations both Bank
& Back office , solely & directly reporting to the Regional Head
Handling 5 bank branches in
Chennai and 15 bank branches outside Chennai
•
Cross
selling Wealth Management & Asset products
•
Massive
sales contribution – Champion ,resulting in Haddows branch to top the Campaign
•
In-depth
knowledge of Retail & Consumer Banking, related to Cards, Loans & other
Asset / liability products
•
Excellent
Client On boarding and Management skills
•
Spearheaded
Regional Dip Testing with Zero errors of Sales Account Opening/ Sourcing
•
In-depth
knowledge of wealth management, AML and KYC, risk & compliance in banking and financial operations
•
Conceptualized
Training Manual of various service-related processes for Service Managers,
rolled out across entire Pan India
•
Officiating
Branches Manager
•
In-depth
knowledge of financial analysis and reconciliation
•
Appreciation
for inducing Audit awareness
•
Handling
Teams, Retention, Attrition, Relationship, Induction, profitability revenues,
Sales Targets, customer servicing & overall Branches Leadership
•
Hands
on experience in process development and process re-engineering
•
In
depth Knowledge and hands on experience in compensation analysis and
performance management
•
Key
role in the merger of American of Express Bank with Standard Chartered Bank
•
Key
role in the performance appraisals of employees.
•
Offering
Banking Consultancy
Nov’06 – Mar’07: Tech Mahindra, London
Business Analyst
Highlight
•
Diligently
established Internet Banking BPO Site at NOIDA from London
Nov’01 – Oct’06 : Scope International Pvt. Ltd, Chennai
Sole Subsidiary of
Standard Chartered Bank
Growth Path with Highlights
Nov’01 – Jun’05 : Team
Leader Service Delivery– Consumer banking division: Financial Operations,
Investment Operations, Compliance Operations, Capital Market Operations, Account
Operations
•
Supervised
a team comprising of 50 staff members and served as an In-Charge for migration
& establishing Premium Currency Deposit via financial transaction from
Singapore to Chennai
•
Successfully
discharged project on procurement of stationery resulting in annual
cost-savings of USD 1236
•
Honoured
with Extra-Miler Awards for serving as the driving force & mentor for staff
members on technical skills
•
Proactively
addressed customers’ queries & complaints and received positive feedback from
the senior management located at Singapore & Chennai
•
Felicitated
with “Truly Responsive Award” for
swiftly resolving customer queries & complaints, owing to the merger of
Standard Chartered with Grindlays Bank.
•
Key
role in the merger of Grindlays Bank with Standard Chartered bank
Jul’05 –
Oct’06 : Training Manager - Consumer
Banking Operations, solely & directly reporting to the Head of Consumer
Banking, handling a team of 385 staff
•
Essayed
a stellar role in establishing GTO Academy – a crucial entity in inducting
highly trained personnel with the ability to handle risks
•
Spearheaded
Operational Skills Evaluation pertaining to basics of Banking for the entire
shop floor
•
Organized
Retail Banking Certification Course at the prestigious - Stella Maris College,
Chennai
•
Enhanced
training effectiveness by rolling-out an annual cost saving project worth USD
20,000 via concept of Ideal Project
•
Effectuated
a project on Solar Systems towards facilitating a greener campus
•
Felicitated
with a Certificate of Loyalty from Group Head of the company for rendering
service & contributing to the Standard Chartered Group’s success
•
Key
role in the merger of Grindlays Bank with Standard Chartered bank
•
Key
role in the performance appraisals of employees.
Previous
Experience
Bank
May’99 – Oct’01: Cameo Corporate Services, Sole agency of Standard Chartered Bank chennai
Junior
Executive - Standard Chartered
•
Key
role in the movement/transition of Scope International Pvt Ltd (Sole Subsidiary of Standard Chartered Bank), as a centralised
hub from Mumbai to Chennai
May’94 – Dec’95: Fibres & Fabrics International, Bangalore
Export Documentation Assistant
Workshops
Attended
•
Business
English Course conducted by British Council
•
Management
& Communication Skills
•
Effective
Cost Management
•
Money
Laundering Prevention & KYC norms
•
Making
Effective Presentations
•
Operational
Risk Training
•
Country
Induction Course
•
Process
Change Methodology
•
Basic
Banking Organization Learning
•
Performance
Coaching Organization Learning
•
Goal
Setting & Self Motivation
•
Banking
& its Regulation
•
Individual
Values & Engagement Training
•
Corporate
Social Responsibility
•
Advanced
course in MS Office soft skill
management
Academic
Qualifications
•
PG
Diploma in Banking and Finance Management from the top B school Loyola
Institute of Business Administration, Loyola college, Chennai, Madras
University in 2010, full time, equivalent to
MBA.
•
PG
Diploma in (Foreign Trade Management from Indian Management Academy,
Bangalore, Delhi University in 1995
•
Pursuing
2nd & 3rd year MBA simultaneously at Madras
University
•
B.Sc.
(General Science) from Mount Carmel College, Bangalore, Bangalore University in 1994
IT Skills:
Well versed with MS DOS and Banking Software
Community
Development Initiatives
•
Participated
in Cleanliness Drive as part Social Service and cleaned up the beach
Personal
Details
Date
of Birth: 28th
October 1973
Residential
Address: H. No. 45, Ellis Road,
Pachiyappa Street, Behind Devi Paradise Theatre, Chennai – 600002
Languages
Known: English, Tamil, Hindi,
Kannada and Konkani
Name
of the spouse: KS Ganesh Shenoy
Quest
•
Another
challenging esteemed organization with a difference , for another long term
TO BE CONTINUED...
