Wednesday, December 31, 2014


The IELTS Speaking Module follows a pattern described below. It is to assess one's ability in initiating/sustaining/managing/coordinating a general conversation and to make it exciting/interesting/lively; also to see if the candidate can talk/converse on a specific topic ie., to fathom the depths of his/her conversational skills and the last part is to get into a formal discussion with the participant on a specific issue in order to gauge the person's critical thinking/argumentative/persuasive communication skills.

The SPEAKING MODULE BEGINS...there are four exercises in this section for you to practice and get familiar with.

First the examiner/evaluator asks the candidate about himself/herself, his/her home, work or studies and other similar/familiar topics.

Speaking about visitors
What would you suggest a visitor should see and do in your country?
Are there any traditional arts or music that you would recommend?
Tell me about the foreign visitors or tourists who come to your country?
In what ways has tourism changed your country?

Describe a memorable event in your life. You should say: when/where/how exactly the event took place or happened and why this is special/important/memorable to you.

The next part is a discussion on : The role of ceremony in our lives.
(Prompting with questions like "How important are ceremonies in our lives?/ Do you see the role of private and public ceremonies changing in the future?")

Attitudes to marriage in your country.
(Prompting with questions like "Have attitudes to marriage changed in recent years?/ In what ways do men and women feel differently about marriage, in your opinion?")

Events to national/global significance.
(Prompting with questions like "What sort of national events make headlines in your country?/ Does the media in your country pay more attention to global or national events?")

What/how would like to change in your daily routine?
Are all your days the same?
Tell me about your typical weekday and your typical weekend.
How do you balance your work/study/free time in your normal day?

Describe something you own which is very important to you.You should say:Where you got it from/ How long you have had it/ What do you use it for/ Why it is so important to you?

PART 3:The next part is a discussion on : How values can change.
(Prompting with questions like "What kind of possessions show status in your country?/ Do you think it was different for your grandparents?")

The consumer society
(Prompting with questions like "Modern society is often called 'materialistic'/ Why do you think this is?/ Do you think consumerism is a positive or a negative development?")

The consumer market
(Prompting with questions like "What is the role of advertising?/ How do you think the Internet will affect buying patterns in the future?")

Tell me about the most important festival in your country.
What special food and activities are connected with this festival?
What do you most enjoy about it?
Do you think festivals are important for a country? Why?

Describe a film or a TV programme which has made a strong impression on you. You should say: What kind of film or TV programme it was, e.g. comedy/ When you saw the film or TV programme/What was it about and explain why it made such an impression on you.

The next part is a discussion on: People's cinema-going habits nowadays.
(Prompting with questions like: "Do you think cinema has increased or decreased in popularity in recent years?/ In your opinion, will this trend continue into the future")

Making a film or TV or drama of real/fictional events
(Prompting with questions like: "What are the advantages and disadvantages of making films of real-life events?/ How important do you think it is for a film maker to remain true to the orginal story?")

Censorship and the freedom of the film-maker/TV producer
(Prompting with questions like: "Should films and television be censored or should we be free to choose what we see/ How do you think censorship laws will change in the next 20 years?")

Do you have a large family or a small family?
Can you tell me something about them?
How much time do you manage to spend with members of your family?
What sorts of things do you like to do together?
Did/Do you get on well with your family? Why?

Describe a teacher who has influenced you in your education. You should say: where you met them/ What subject they taught/ What was special about them and explain why this person influenced you so much.

This part is a discussion on: Developments in education
(Prompting with questions like: "How has education changed in your country in the last 10 years/ What changes do you foresee in the next 50 years?")

A national education system
(Prompting with questions like: "How do the expectations of today's school leavers compare with those of the previous generation?/ What role do you think extracurricular activities play in education")

Different styles/methods of teaching and learning
(Prompting with questions like: "What method of learning works best for you?/ How beneficial do you think it is to group students according to their level of ability")




(It's nature that made man and woman different in communication.)

In societies where language is more developed/more rich, the women's needs would be more taken care of, because women use language as a potent tool more than men; women spend their energies in communication; men in action.
The purpose of asking questions in women is to quench their thirst of curiosity or for change; also to get details and to start/sustain conversations.
For women, conversations are the essential tools for relationship building and maintenance, also for emotional communication, exchanges, assurances and reassurances, for sharing emotions,evolving their EQ and reinforcing bonds of friendship. As EQ is high in women, connections are made at emotional level during conversations.
Through a conversation a woman is seeking compassion and care, sharing a concern, reinforcing bonds, understanding and interacting with emotional aspect/side of an issue/person and not much dealing with the intellectual aspect/side of an issue/person. 
What a woman needs is emotional support for her concerns/issues/problems.
Women require and crave for affection, proximity, respectful behaviour, dignity, support, acknowledgement and recognition. Security is a big issue/concern for women, so she needs encouragement, support, and a show of courage. Men need to use the language of emotion that touches her heart, provides solace and peace, give a touch of security; in short she should get a feeling of security through a person's actions and behavior.
A woman is seeking not a man of solutions/advice but a good listener who can make her comfortable and secure while interacting, who can be an emotional partner.
So your suggestions/ideas should be introduced not as solutions but rather they should appear to her as insights coming naturally to someone on a path to exploring/discovering her emotional self through interpersonal communication. So just show her the perspective, the right way to see something; don't give opinions or judgments. Help her to form opinions and judgments on her own.
Nagging in women is an act of sharing and communicating and criticising/complaining/grumbling/disturbing. The intention behind nagging is to share emotions, feelings and problems.
Men prefer escapism, evasion from their emotional self which is not a good strategy in the long run. It's suicidal. Men should learn from women to share their anxieties, emotions rather than getting burnt inside. "Mard ko dard nahi hota" as they say in Hindi which means a real man has no pain. In reality he keeps the pain inside and explodes one day.
Men feel the most vulnerable when they are required to show their real emotions; emotional expressions like happiness/fear/sadness/disappointment/hope etc. The communication between men and women should take place in an emotional language and not informational/intellectual/creative/spiritual.
Men need to acquire the skill of emotional communication. They should rise in emotional communication, not fall. It is adopting/discovering/exploring their emotional side/aspect/self in communication; looking at feelings also and not always searching for a meaning in issues or things.


Monday, December 29, 2014


Nature of the Class: For VI/VII (Students above 10 and below 15)
Size of the class: Around 40 students
Methodology: Imagine that: Nine aliens come to The Earth. They straight away land into the class/place where you are all now and start asking question. Each one will be asking a question using a Wh question word like What/Where/When/Which/Who/Why/How/Whose/Whom.
Learning outcome: Students get a chance to look at their world from an outsider/alien's perspective and ask Wh-questions. 
(Even grown ups would love the innocence of this exercise)

Inspiration for this exercise: PK, the movie.


Sunday, December 28, 2014


DEEPA G. SHENOY  aspires to work in educational field(as a teacher in a primary school) and overseas especially Canada. See her covering letter and CV.

Dear Friend

I would like to introduce myself as a management professional / 40 years / 15+ years experience, worked in leading management positions within Standard Chartered Bank Also responsible to manage the overall business operations both at the front and back office, based at Chennai.

I am approaching you to explore possibility of an association with your organization on full time / long-term and can render support in the following areas:

- Banking Product Sales & Business Development
- Customer Excellence
- Banking & Financial operations
- Secretarial operations to Senior management
- Banking Consultancy
- Compliance, Audit, KYC and AML
- Training & Development
- Migration of Products (International assignments)
- Insurance & Investment banking
- Quality & Assurance
- Admin Operations
- Corporate/Executive Management
- Business Analysis
- Project Management
- Acquisition-Transition-Migration Management
- Business Re-engineering
- Process Development

I know that my proven leadership skills, strong commitment to high ethical & professional standards, & flexibility in devising proactive responses to changing socioeconomic / business conditions would allow me to make a significant contribution in the long run. I would welcome the chance to discuss with you in greater detail. If you wish to schedule a meeting, please let me know. In the meantime, please know that I appreciate your time & consideration.

Please find attached my resume for your perusal. Also note that location is not a constraint for me. 

Best Regards

Deepa G Shenoy

DEEPA G. SHENOY                                                                                      
Mobile: +91-9710434909 ~ E-Mail:

Excellent skills in Banking Product Sales & Business Development /Customer Excellence / Banking Operations both front office(BANK)& back office(SOLE BPO) / Banking Consultancy/Training & Development/Quality & Assurance/Migration of Products (at an International level) /Financial Operations/Project management/Insurance & Investment banking/Acquisition-Transition management/Business Analysis/Corporate-Executive Management ,Systems Integration, seeking  assignments  with an organization of high repute accordingly
Profile Snapshot

        A result oriented professional with 15+ years of rich experience Branch Banking Operations (both front end & back end), Sales & Business Development,  Client Servicing, Payroll & Team Management, Business Analysis ,Training & Development, Insurance & Investment Operations, Financial Operations, Quality & Assurance & Migration of products (at an International level)
        Expertise in designing systems & procedures and contributing towards improved financial performance, heightened productivity and enhanced internal controls
        Proficiency in monitoring various banking operations including FOREX with working experience of manual & core banking system and maintaining long-term customer relationships through the provision of high quality service.
        An enterprising leader with proven abilities in leading teams towards the achievement of organisational goals and industry best practices
        Possess excellent interpersonal, communication and organisational skills with proven abilities in training & development, customer relationship management and planning

Skill Set

        Formulating standard operating procedures by studying the requirement, level, activities, reporting formats, etc.
        Coordinating internal, external and regulatory audit / inspections; evaluating internal control systems / procedures with a view to highlight the shortcomings.
        Overseeing overall operational performance of the branch, generating business as per the management requirements and achieving set targets.
        Optimizing use of resources to successfully deliver revenue and operational targets as per SLA.
        Achieving pre-set targets of the branch such as increasing deposits base, Account Opening as per KYC Guidelines, promoting all fee products.
        Identifying and networking with prospective clients in the HNW portfolio, generating business from existing accounts and achieving profitability and increasing sales to achieve numbers as well as value and TPP Income targets
        Creating and maintaining a healthy & learning environment which ensures creative & operational development of the employees

Employment Details

Apr’13 – Till date        Capital Press Ltd, 3rd generation of Nathan & Co
Financial Co-ordinator
Directed, promoted, and coordinated the operations of the cooperative in a manner that optimized the
Cooperative’s market share and savings, improved the cooperative’s
Efficiency, helped to achieve the cooperative’s mission and goals, and also resulted in outstanding
Customer service

Apr’07 – Feb’13:        Standard Chartered Bank, Front office Chennai

Growth Path with Highlights

Apr’07 – Mar’08:        Service Manager- Sales & Service delivery Operations (managing both Bank & Back office)
        Knowledge of all Bank related activities – Locker, ATM Operations, Teller Operations , Reconciliation processes, Sales & Service Operations
        Responsible for sourcing  a good number of Corporate Salary Accounts
        Distinguished efforts towards significantly reducing manual entries and rejections by ensuring high quality in-flow of Corporate Salaries
        Enhanced quality of in-flow on Account Activation by incorporating minor suggestions on internal process improvements
        Efficaciously worked towards managing crisis situations, thus being honoured with Team Award for living up to the values of the Standard Chartered Group.
        Key role in the merger of acquisition/merger of American of Express Bank with Standard Chartered Bank
        Offering Banking consultancy

Apr’08 – Feb’13:        Regional Dip-Tester (Cluster Head responsible for the Retail banking Sales & Service Operations both Bank & Back office , solely & directly reporting to the Regional Head
Handling 5 bank branches in Chennai and 15 bank branches outside Chennai
        Cross selling Wealth Management & Asset products
        Massive sales contribution – Champion ,resulting in Haddows branch to top the Campaign
        In-depth knowledge of Retail & Consumer Banking, related to Cards, Loans & other Asset / liability products
        Excellent Client On boarding and Management skills
        Spearheaded Regional Dip Testing with Zero errors of Sales Account Opening/ Sourcing
        In-depth knowledge of wealth management, AML and KYC, risk & compliance  in banking and financial operations
        Conceptualized Training Manual of various service-related processes for Service Managers, rolled out across entire Pan India
        Officiating Branches Manager
        In-depth knowledge of financial analysis and reconciliation
        Appreciation for inducing Audit awareness
        Handling Teams, Retention, Attrition, Relationship, Induction, profitability revenues, Sales Targets, customer servicing & overall Branches Leadership
        Hands on experience in process development and process re-engineering
        In depth Knowledge and hands on experience in compensation analysis and performance management
        Key role in the merger of American of Express Bank with Standard Chartered Bank
        Key role in the performance appraisals of employees.
        Offering Banking Consultancy

Nov’06 – Mar’07:        Tech Mahindra, London
Business Analyst

        Diligently established Internet Banking BPO Site at NOIDA from London

Nov’01 – Oct’06          :           Scope International Pvt. Ltd, Chennai
Sole Subsidiary of Standard Chartered Bank

Growth Path with Highlights

Nov’01 – Jun’05         :           Team Leader Service Delivery– Consumer banking division: Financial Operations, Investment Operations, Compliance Operations, Capital Market Operations, Account Operations
        Supervised a team comprising of 50 staff members and served as an In-Charge for migration & establishing Premium Currency Deposit via financial transaction from Singapore to Chennai
        Successfully discharged project on procurement of stationery resulting in annual cost-savings of USD 1236
        Honoured with Extra-Miler Awards for serving as the driving force & mentor for staff members on technical skills
        Proactively addressed customers’ queries & complaints and received positive feedback from the senior management located at Singapore & Chennai
        Felicitated with “Truly Responsive Award”  for swiftly resolving customer queries & complaints, owing to the merger of Standard Chartered with Grindlays Bank.
        Key role in the merger of Grindlays Bank with Standard Chartered bank

Jul’05 – Oct’06           :           Training Manager - Consumer Banking Operations, solely & directly reporting to the Head of Consumer Banking, handling a team of 385 staff
        Essayed a stellar role in establishing GTO Academy – a crucial entity in inducting highly trained personnel with the ability to handle risks
        Spearheaded Operational Skills Evaluation pertaining to basics of Banking for the entire shop floor
        Organized Retail Banking Certification Course at the prestigious - Stella Maris College, Chennai
        Enhanced training effectiveness by rolling-out an annual cost saving project worth USD 20,000 via concept of Ideal Project
        Effectuated a project on Solar Systems towards facilitating a greener campus
        Felicitated with a Certificate of Loyalty from Group Head of the company for rendering service & contributing to the Standard Chartered Group’s success
        Key role in the merger of Grindlays Bank with Standard Chartered bank
        Key role in the performance appraisals of employees.

Previous Experience
May’99 – Oct’01:        Cameo Corporate Services, Sole agency of Standard Chartered Bank chennai
Junior Executive - Standard Chartered  
        Key role in the movement/transition of Scope International Pvt Ltd (Sole Subsidiary of Standard Chartered Bank), as a centralised hub from Mumbai to Chennai

May’94 – Dec’95:       Fibres & Fabrics International, Bangalore
Export Documentation Assistant

Workshops Attended
        Business English Course conducted by British Council
        Management & Communication Skills
        Effective Cost Management
        Money Laundering Prevention & KYC norms
        Making Effective Presentations
        Operational Risk Training
        Country Induction Course
        Process Change Methodology
        Basic Banking Organization Learning
        Performance Coaching Organization Learning
        Goal Setting & Self Motivation
        Banking & its Regulation
        Individual Values & Engagement Training
        Corporate Social Responsibility
        Advanced course  in MS Office soft skill management

Academic Qualifications

        PG Diploma in Banking and Finance Management from the top B school Loyola Institute of Business Administration, Loyola college, Chennai, Madras University in 2010, full time, equivalent to MBA.
        PG Diploma in (Foreign Trade Management from Indian Management Academy, Bangalore,  Delhi University in 1995
        Pursuing 2nd & 3rd year MBA simultaneously at Madras University
        B.Sc. (General Science) from Mount Carmel College, Bangalore, Bangalore University in 1994

IT Skills: Well versed with MS DOS and Banking Software

Community Development Initiatives

        Participated in Cleanliness Drive as part Social Service and cleaned up the beach

Personal Details

Date of Birth:                        28th October 1973
Residential Address:          H. No. 45, Ellis Road, Pachiyappa Street, Behind Devi Paradise Theatre, Chennai – 600002
Languages Known:             English, Tamil, Hindi, Kannada and Konkani
Name of the spouse:          KS Ganesh Shenoy

        Another challenging esteemed organization with a difference , for another long term