Communications
- an art / science; It is the key to achieving all our goals.
We
spend approximately 70% of our time communicating with others.
Of this
communications time, we spend:
16% Reading - 9% Writing - 30% Talking- 45% Listening
How we
really communicate:
• 7% of what we communicate is
based on vocabulary
• 38% of what we communicate is
based on voice inflections
• 55% of what we communicate is
based on nonverbal behavior
The
Listening Dilemma
•
We speak at a rate of about 150 words per minute (wpm).
•
But we can hear at a rate of about 1,000 wpm. • This gives us a lot of extra
time!
A list of ten bad habits of listening.
o I interrupt often
or try to finish the other person’s sentences.
o I jump to
conclusions.
o I am often overly
parental and answer with advice, even when not requested.
o I make up my mind
before I have all the information.
o I am a compulsive
note taker.
o I don’t give any
response afterward, even if I say I will.
o I am impatient.
o I lose my temper
when hearing things I don’t agree with.
o I try to change the
subject to something that relates to my own experiences.
o I think more about
my reply while the other person is speaking than what he or she is saying.
Seven
Levels of Listening
1 Not listening: Not
paying attention to or ignoring the other person’s communications.
2 Pretend listening:
Acting like or giving the impression that you are paying attention to another
person’s communications, but in actuality not really paying attention to that
individual.
3 Partially listening:
Only focusing on part of the other person’s
communication or only giving it your divided attention.
4 Focused listening:
Giving the other person your undivided attention to his or her communication.
5 Interpretive listening:
Going beyond just paying attention but really trying to understand what the
other person is communicating.
6 Interactive listening:
Being involved in the communications by asking clarifying questions or
acknowledging understanding of the communication.
7 Engaged listening: Being
fully engaged in communications involves listening to the other person’s views,
feelings, interpretations, values, etc., concerning the communication and
sharing yours as well with the other person(s). In engaged listening, both
parties are given the opportunity to fully express their views, feelings, and
ideas.
listening tips:
• Paraphrase the message to the
speaker in order to confirm your understanding.
• Repeat the message to help you
remember what was said.
• Probe for missing information.
• Clarify any points that you might
not completely understand.
• Remember the important points of
the message for future application.
Courtesy: Internet Info
TO BE CONTINUED...
