PRESENTING NOTEWORTHY COVERING LETTERs and CVs:

DEEPA G. SHENOY  aspires to work in educational field(as a teacher in a primary school) and overseas especially Canada. See her covering letter and CV.

Dear Friend

I would like to introduce myself as a management professional / 40 years / 15+ years experience, worked in leading management positions within Standard Chartered Bank Also responsible to manage the overall business operations both at the front and back office, based at Chennai.

I am approaching you to explore possibility of an association with your organization on full time / long-term and can render support in the following areas:

- Banking Product Sales & Business Development

- Customer Excellence

- Banking & Financial operations

- Secretarial operations to Senior management

- Banking Consultancy

- Compliance, Audit, KYC and AML

- Training & Development

- Migration of Products (International assignments)

- Insurance & Investment banking

- Quality & Assurance

- Admin Operations

- Corporate/Executive Management

- Business Analysis

- Project Management

- Acquisition-Transition-Migration Management

- Business Re-engineering

- Process Development

I know that my proven leadership skills, strong commitment to high ethical & professional standards, & flexibility in devising proactive responses to changing socioeconomic / business conditions would allow me to make a significant contribution in the long run. I would welcome the chance to discuss with you in greater detail. If you wish to schedule a meeting, please let me know. In the meantime, please know that I appreciate your time & consideration.

Please find attached my resume for your perusal. Also note that location is not a constraint for me. 

Best Regards

Deepa G Shenoy

DEEPA G. SHENOY                                                                                      

Mobile: +91-9710434909 ~ E-Mail: deepagshenoy@yahoo.in

Excellent skills in Banking Product Sales & Business Development /Customer Excellence / Banking Operations both front office(BANK)& back office(SOLE BPO) / Banking Consultancy/Training & Development/Quality & Assurance/Migration of Products (at an International level) /Financial Operations/Project management/Insurance & Investment banking/Acquisition-Transition management/Business Analysis/Corporate-Executive Management ,Systems Integration, seeking  assignments  with an organization of high repute accordingly

Profile Snapshot

•        A result oriented professional with 15+ years of rich experience Branch Banking Operations (both front end & back end), Sales & Business Development,  Client Servicing, Payroll & Team Management, Business Analysis ,Training & Development, Insurance & Investment Operations, Financial Operations, Quality & Assurance & Migration of products (at an International level)

•        Expertise in designing systems & procedures and contributing towards improved financial performance, heightened productivity and enhanced internal controls

•        Proficiency in monitoring various banking operations including FOREX with working experience of manual & core banking system and maintaining long-term customer relationships through the provision of high quality service.

•        An enterprising leader with proven abilities in leading teams towards the achievement of organisational goals and industry best practices

•        Possess excellent interpersonal, communication and organisational skills with proven abilities in training & development, customer relationship management and planning

Skill Set

•        Formulating standard operating procedures by studying the requirement, level, activities, reporting formats, etc.

•        Coordinating internal, external and regulatory audit / inspections; evaluating internal control systems / procedures with a view to highlight the shortcomings.

•        Overseeing overall operational performance of the branch, generating business as per the management requirements and achieving set targets.

•        Optimizing use of resources to successfully deliver revenue and operational targets as per SLA.

•        Achieving pre-set targets of the branch such as increasing deposits base, Account Opening as per KYC Guidelines, promoting all fee products.

•        Identifying and networking with prospective clients in the HNW portfolio, generating business from existing accounts and achieving profitability and increasing sales to achieve numbers as well as value and TPP Income targets

•        Creating and maintaining a healthy & learning environment which ensures creative & operational development of the employees

Employment Details

Apr’13 – Till date        Capital Press Ltd, 3^rd generation of Nathan & Co

Financial Co-ordinator

                                        

Directed, promoted, and coordinated the operations of the cooperative in a manner that optimized the

Cooperative’s market share and savings, improved the cooperative’s

Efficiency, helped to achieve the cooperative’s mission and goals, and also resulted in outstanding

Customer service

Apr’07 – Feb’13:        Standard Chartered Bank, Front office Chennai

Growth Path with Highlights

Apr’07 – Mar’08:        Service Manager- Sales & Service delivery Operations (managing both Bank & Back office)

•        Knowledge of all Bank related activities – Locker, ATM Operations, Teller Operations , Reconciliation processes, Sales & Service Operations

•        Responsible for sourcing  a good number of Corporate Salary Accounts

•        Distinguished efforts towards significantly reducing manual entries and rejections by ensuring high quality in-flow of Corporate Salaries

•        Enhanced quality of in-flow on Account Activation by incorporating minor suggestions on internal process improvements

•        Efficaciously worked towards managing crisis situations, thus being honoured with Team Award for living up to the values of the Standard Chartered Group.

•        Key role in the merger of acquisition/merger of American of Express Bank with Standard Chartered Bank

•        Offering Banking consultancy

Apr’08 – Feb’13:        Regional Dip-Tester (Cluster Head responsible for the Retail banking Sales & Service Operations both Bank & Back office , solely & directly reporting to the Regional Head

Handling 5 bank branches in Chennai and 15 bank branches outside Chennai

•        Cross selling Wealth Management & Asset products

•        Massive sales contribution – Champion ,resulting in Haddows branch to top the Campaign

•        In-depth knowledge of Retail & Consumer Banking, related to Cards, Loans & other Asset / liability products

•        Excellent Client On boarding and Management skills

•        Spearheaded Regional Dip Testing with Zero errors of Sales Account Opening/ Sourcing

•        In-depth knowledge of wealth management, AML and KYC, risk & compliance  in banking and financial operations

•        Conceptualized Training Manual of various service-related processes for Service Managers, rolled out across entire Pan India

•        Officiating Branches Manager

•        In-depth knowledge of financial analysis and reconciliation

•        Appreciation for inducing Audit awareness

•        Handling Teams, Retention, Attrition, Relationship, Induction, profitability revenues, Sales Targets, customer servicing & overall Branches Leadership

•        Hands on experience in process development and process re-engineering

•        In depth Knowledge and hands on experience in compensation analysis and performance management

•        Key role in the merger of American of Express Bank with Standard Chartered Bank

•        Key role in the performance appraisals of employees.

•        Offering Banking Consultancy

Nov’06 – Mar’07:        Tech Mahindra, London

Business Analyst

Highlight

•        Diligently established Internet Banking BPO Site at NOIDA from London

Nov’01 – Oct’06          :           Scope International Pvt. Ltd, Chennai

Sole Subsidiary of Standard Chartered Bank

Growth Path with Highlights

Nov’01 – Jun’05         :           Team Leader Service Delivery– Consumer banking division: Financial Operations, Investment Operations, Compliance Operations, Capital Market Operations, Account Operations

•        Supervised a team comprising of 50 staff members and served as an In-Charge for migration & establishing Premium Currency Deposit via financial transaction from Singapore to Chennai

•        Successfully discharged project on procurement of stationery resulting in annual cost-savings of USD 1236

•        Honoured with Extra-Miler Awards for serving as the driving force & mentor for staff members on technical skills

•        Proactively addressed customers’ queries & complaints and received positive feedback from the senior management located at Singapore & Chennai

•        Felicitated with “Truly Responsive Award”  for swiftly resolving customer queries & complaints, owing to the merger of Standard Chartered with Grindlays Bank.

•        Key role in the merger of Grindlays Bank with Standard Chartered bank

Jul’05 – Oct’06           :           Training Manager - Consumer Banking Operations, solely & directly reporting to the Head of Consumer Banking, handling a team of 385 staff

•        Essayed a stellar role in establishing GTO Academy – a crucial entity in inducting highly trained personnel with the ability to handle risks

•        Spearheaded Operational Skills Evaluation pertaining to basics of Banking for the entire shop floor

•        Organized Retail Banking Certification Course at the prestigious - Stella Maris College, Chennai

•        Enhanced training effectiveness by rolling-out an annual cost saving project worth USD 20,000 via concept of Ideal Project

•        Effectuated a project on Solar Systems towards facilitating a greener campus

•        Felicitated with a Certificate of Loyalty from Group Head of the company for rendering service & contributing to the Standard Chartered Group’s success

•        Key role in the merger of Grindlays Bank with Standard Chartered bank

•        Key role in the performance appraisals of employees.

Previous Experience

Bank

May’99 – Oct’01:        Cameo Corporate Services, Sole agency of Standard Chartered Bank chennai

Junior Executive - Standard Chartered  

•        Key role in the movement/transition of Scope International Pvt Ltd (Sole Subsidiary of Standard Chartered Bank), as a centralised hub from Mumbai to Chennai

May’94 – Dec’95:       Fibres & Fabrics International, Bangalore

Export Documentation Assistant

Workshops Attended

•        Business English Course conducted by British Council

•        Management & Communication Skills

•        Effective Cost Management

•        Money Laundering Prevention & KYC norms

•        Making Effective Presentations

•        Operational Risk Training

•        Country Induction Course

•        Process Change Methodology

•        Basic Banking Organization Learning

•        Performance Coaching Organization Learning

•        Goal Setting & Self Motivation

•        Banking & its Regulation

•        Individual Values & Engagement Training

•        Corporate Social Responsibility

•        Advanced course  in MS Office soft skill management

Academic Qualifications

•        PG Diploma in Banking and Finance Management from the top B school Loyola Institute of Business Administration, Loyola college, Chennai, Madras University in 2010, full time, equivalent to MBA.

•        PG Diploma in (Foreign Trade Management from Indian Management Academy, Bangalore,  Delhi University in 1995

•        Pursuing 2^nd & 3^rd year MBA simultaneously at Madras University

•        B.Sc. (General Science) from Mount Carmel College, Bangalore, Bangalore University in 1994

IT Skills: Well versed with MS DOS and Banking Software

Community Development Initiatives

•        Participated in Cleanliness Drive as part Social Service and cleaned up the beach

Personal Details

Date of Birth:                        28^th October 1973

Residential Address:          H. No. 45, Ellis Road, Pachiyappa Street, Behind Devi Paradise Theatre, Chennai – 600002

Languages Known:             English, Tamil, Hindi, Kannada and Konkani

Name of the spouse:          KS Ganesh Shenoy

Quest

•        Another challenging esteemed organization with a difference , for another long term


TO BE CONTINUED...

HINDI in EC

Hindi can be used creatively and effectively in EC as seen in sentences below:

1.Let's pursue our task with ekagrata(single focus)

2. My saadhar pranaam(hearty welcome) to all those present here.

TO BE CONTINUED...

ENGLISH - THE COMMON MAN'S LANGUAGE

English has become one of the most common languages in the world as everybody understands some English nowadays. It can truly be regarded as the common man's language because there is no inbuilt provision for any kind of discrimination on the basis of age, class etc. In Indian languages for YOU we have different terms depending on what kind of person you are addressing. Like in Hindi we have AAP, TUM, TU etc. AAP is for higher classes; TUM is for medium class; TU is for the lowest. Similarly for SIT we have BAITIYE, BAITO, BAIT again in the same order of respect ie., for high class,medium and low.

TO BE CONTINUED...

"TEACHING-TOURIST" EXERCISE

In this exercise a student behaves as a tourist and another student acts like a native of a place and tries to teach the tourist a few useful langauge expressions for: asking a lift/getting to a place etc.

TO BE CONTINUED...

A SPEECH FOR THE OCCASION

In this exercise asked the students to plan and perform a role play where they have to show a context from history/movie/real life/book/drama/fiction where a person rises to the occasion and gives a speech which becomes a game changer /a harbinger of change for eg., the speech of Gandhi in South Africa against the new law of fingerprinting citizens of Indian origin. Some of the context recreated by the students were:

Sachin's farewell speech

Netaji's famous speech

Vivekananda's speech

TO BE CONTINUED...

NOUGHTS AND CROSSES EXERCISE

In this exercise first told the students about the Noughts and crosses game and then showed them a video clip of the famous Steve Jobs speech where he speaks about "Connecting the dots" and ends by the slogan "Stay Hungry, Stay Foolish". 

After this asked the students to share a few life experiences where they also felt that in life incidents happen because they lead us to better and purposeful experiences in future which may not appeal to our reason seeking mind when we first happen to go through them.

TO BE CONTINUED...